Talk to the people behind it
No chatbots and no outsourced queue. Campaign, billing and policy questions all reach the Viewnex team directly.
Email us
The fastest route for anything about a campaign, an invoice, a refund or a channel that is not yet available.
support@viewnexapp.comSupport tickets
Signed in? Open a ticket from Support in your workspace and link the campaign, so nobody has to ask for IDs. No account? Send a request and we email you a private link to follow it.
Things that are usually faster to check
Campaign still in review
New campaigns are checked before launch. Your dashboard shows the current status and what happens next.
Channel not available yet
Facebook, Instagram and TikTok show a live availability label on the channels pages as integrations are approved.
Billing questions
Invoices, receipts and refunds for managed campaigns are all in the billing area of your account.