Terms & Conditions

1. Introduction

These Terms & Conditions ("Terms") govern your access to and use of Viewnex, a marketing technology platform owned and operated by Growth Automator LLC ("Growth Automator," "we," "us," or "our"). By creating an account, using the platform, connecting an integration, launching a campaign, or paying for any service, you agree to be bound by these Terms, our Privacy Policy, and any other policies referenced here. If you do not agree, do not use Viewnex.

2. What Viewnex provides

Viewnex is a marketing technology platform that helps users plan, create, manage, review, launch, and track digital advertising campaigns. Supported features and integrations include, but are not limited to:

• Google Ads, YouTube, Google Analytics 4 (GA4), and Google Tag Manager (GTM) integrations
• Meta and TikTok integrations for campaign creation, reporting, and account management
• Campaign setup, management, and approval workflows
• AI-assisted campaign planning, ad copy, prompts, and creative suggestions
• Performance reporting, dashboards, and analytics
• Managed campaign services with human review and launch support
• Ad credit and wallet features for eligible Viewnex services
• Public status page and in-app service notices

3. Account responsibilities

You are responsible for keeping your account information accurate, maintaining the security of your login credentials, and ensuring that any team members or collaborators you invite are authorized to act on your behalf. You are also responsible for reviewing and approving campaigns, connected account permissions, and ensuring your use of Viewnex complies with applicable laws, advertising policies, and platform rules.

4. Third-party platforms

Viewnex integrates with third-party advertising, analytics, payment, and communication platforms such as Google, YouTube, Meta, TikTok, Stripe, and others. These platforms have their own terms, billing arrangements, privacy policies, review processes, and policy enforcement. Viewnex is not responsible for third-party actions, rejections, suspensions, outages, billing disputes, or policy decisions. We make reasonable efforts to help you connect and manage these services, but we do not control them.

5. OAuth and connected accounts

When you connect an advertising, analytics, or tag management account, you authorize Viewnex to access data based on the OAuth permissions you approve. You may revoke or disconnect an integration at any time from your Connections or Settings page. Disconnecting an integration may limit or disable related features, reporting, or campaign functionality. Viewnex stores access tokens, refresh tokens, and related metadata only to keep integrations working and does not store your third-party passwords.

6. Campaigns and advertising

You are solely responsible for the content, claims, targeting, budgets, landing pages, products, services, and any approvals required for your campaigns. Viewnex does not guarantee ad approval, impressions, clicks, conversions, sales, return on ad spend, or any specific business result. Advertising performance depends on many factors outside of our control, including platform algorithms, audience behavior, competition, creative quality, and market conditions.

7. Managed campaign services

Managed campaigns may require admin review, campaign approval, platform access, a prepaid ad budget, service fees, and timely information from you. By choosing a managed campaign, you authorize our team to build, review, and launch campaigns on your behalf according to the instructions you provide. We will communicate with you before any significant spend or launch, and we reserve the right to reject or pause campaigns that do not meet our content standards or third-party platform policies.

8. Ad credits, wallets, and payments

Ad credits and wallet balances are prepaid credits that can be used for eligible Viewnex services only. They are not cash accounts, bank deposits, stored-value accounts, or withdrawable balances. If a connected advertising platform bills your ad account directly for self-serve campaigns, you are responsible for those charges, which are separate from any Viewnex fees or credits. AI credits and ads credits are non-transferable and may expire according to the terms shown at purchase.

9. Subscriptions and billing

Paid subscription plans and selected services renew automatically until cancelled. You are responsible for cancelling before the renewal date if you do not wish to continue. Prices, plan features, and billing cycles are shown on the pricing page or in your billing settings. Currency is USD unless otherwise stated. All charges are final unless a refund is explicitly offered in writing or required by law.

10. Refunds

Fees paid to Viewnex are generally non-refundable unless required by law or explicitly approved in writing. Used ad spend, completed managed services, consumed AI credits, and charges already paid to third-party platforms are not refundable. If you cancel a managed campaign before launch, any unspent and eligible prepaid budget may be credited back to your account in accordance with our Refund Policy.

11. AI-assisted features

Viewnex may use artificial intelligence to generate campaign ideas, ad copy, creative prompts, audience suggestions, and reporting summaries. AI outputs may be inaccurate, incomplete, or inappropriate for your specific use case. You must review, approve, and legally validate all AI-generated content before using it in campaigns. Viewnex does not guarantee that AI outputs will comply with advertising policies, brand guidelines, or legal requirements.

12. Prohibited uses

You may not use Viewnex for illegal activities, misleading or fraudulent campaigns, violations of platform policies, scraping without permission, unauthorized access to accounts or systems, distribution of malware or phishing, reverse engineering, or any abusive, harmful, or disruptive behavior. We may suspend or terminate accounts that violate these rules.

13. Status page and service notices

Viewnex may provide a public status page, in-app notices, and email updates for service availability, maintenance, incidents, platform issues, and service announcements. These notices are provided for convenience and do not guarantee uptime or create a contractual obligation for any specific service level.

14. Intellectual property

Growth Automator LLC owns the Viewnex software, branding, design, dashboards, workflows, documentation, and other materials we create. You retain ownership of your business content, campaign materials, and any other materials you submit to the platform. You grant us a limited license to use those materials solely to provide the service to you.

15. Service availability

Viewnex may experience downtime, maintenance, bugs, API changes, platform limits, or third-party outages. We do not guarantee that the service will be uninterrupted, error-free, or available at all times. We will make reasonable efforts to maintain reliability and communicate significant disruptions.

16. Disclaimers

Viewnex is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee campaign performance, platform approval, revenue, profit, impressions, clicks, conversions, or any business results. Your use of the service is at your own risk.

17. Limitation of liability

To the maximum extent permitted by law, Growth Automator LLC will not be liable for indirect, incidental, special, consequential, punitive, or lost-profit damages arising out of or related to your use of Viewnex. Our total liability for any claim will not exceed the amount you paid to Viewnex in the three months immediately preceding the event giving rise to the claim.

18. Suspension and termination

We may suspend or terminate your access to Viewnex for violations of these Terms, unpaid fees, misuse, legal or platform risk, harmful conduct, or other good-faith reasons. You may terminate your account at any time. On termination, we will stop new campaigns, disconnect integrations where appropriate, and settle outstanding obligations. Provisions that by nature should survive termination will survive.

19. Changes to terms

We may update these Terms from time to time. Material changes will be announced by email or through the platform at least 14 days before taking effect, where required by law. Continued use of Viewnex after the effective date means you accept the updated Terms.

20. Governing law

These Terms are governed by the laws of the state where Growth Automator LLC is registered, unless applicable law requires otherwise.

21. Contact

Growth Automator LLC Website: https://viewnexapp.com Email: support@viewnexapp.com