1. Overview
You can ask us to delete your Viewnex account and the personal data linked to it at any time. This page explains what deletion removes, what we are required to keep, and how to make the request. Viewnex is owned and operated by Growth Automator LLC.
2. How to request deletion
Signed in: open Settings, scroll to the Danger zone and choose Request account deletion. Not signed in, or the account is already closed: email support@viewnexapp.com from the address on the account with the subject 'Delete my Viewnex account'. We may ask one verification question before acting on the request.
3. How long it takes
We acknowledge every request within 3 business days and complete deletion within 30 days. If campaigns are still live we pause them first and confirm with you before removing the data behind them.
4. What is deleted
Your profile and workspace details, brand profile and AI-generated brand data, campaigns and campaign briefs, creatives and uploaded media, customer and product asset lists, connected ad-platform tokens, Viewnex pixel keys and collected pixel events, notifications, support messages and strategist conversations. Connected ad accounts are disconnected; Viewnex stops receiving data from them.
5. Data held by advertising platforms
Campaigns run on Google, YouTube, Meta and TikTok also create records inside those platforms, in accounts they control. Deleting your Viewnex account does not delete data held by them. For self-serve campaigns the ad account is yours, so request deletion directly from that platform as well.
6. What we must retain
Invoices, payment records and tax documents are retained for the period required by law (typically 7 years). Fraud, abuse and security logs are retained where needed to protect the service. Aggregated statistics that cannot identify you may be kept indefinitely. Retained records are locked down and are not used for marketing.
7. Credits and balances
Deleting your account forfeits unused AI credits. Unspent ads credit is refunded to the original payment method where the processor still allows it; otherwise we contact you to arrange the refund before deletion completes.
8. Deleting part of your data
You do not have to close the account to remove data. You can delete individual campaigns, creatives, uploaded media, customer lists, pixel keys and notifications from inside the app at any time.
9. Your other rights
Depending on where you live you may also have rights to access, correct or export your data and to object to certain processing. See the Privacy Policy for the full list, or email support@viewnexapp.com.
10. Contact
Data controller: Growth Automator LLC (Viewnex). Email: support@viewnexapp.com. We respond to every deletion request in writing.
This document is maintained by Growth Automator LLC and reflects the current state of the Viewnex service. For a printable copy, contact support@viewnexapp.com.